Keysight polls discovered that take a look at system points are widespread and dear
Virtually every company that designs and develops electronic products has problems with test equipment, and according to a new survey, more than 90% say these problems cost them revenue. More than half of those surveyed said they cost $ 100,000 or more of waste a day trying to solve the issues that are hindering the R&D teams from making progress.
The survey of more than 300 test engineers in a variety of industries, including technology and telecommunications, was conducted by Dimensional Research and commissioned by testing firm Keysight Technologies. Keysight said the survey was aimed at uncovering the “real cost” of time delays caused by misconfiguration, maintenance, or training issues associated with test equipment. Keysight also concluded that the dramatic increase in test complexity has impaired the ability of engineers to understand the testing process and troubleshoot quickly, and that they need better customer support.
“In the past, engineers have developed a deep familiarity with the design of the test equipment and the test standards. Today they run out of time to study how their equipment works, how tests are configured, or how a complex setup can be fixed to achieve the results set out in standards, ”the report said. Keysight added that engineers “routinely downloaded technical and service manuals to learn about the inside of a product. They had a deep understanding of test equipment operation, test configuration, and test use cases. Today the test matrices have increased to over 20,000 test cases. It is no longer possible to master all of these cases while meeting customer expectations and time-to-market goals. Test engineers rely on automation and sophisticated software to achieve speed. However, when a test case fails, troubleshooting can be difficult and time consuming. “
According to the survey, problems with test equipment can quickly impact business operations and / or sales. Almost half of those surveyed said their business would be negatively impacted the first day after a test device malfunctioned, and more than 90% said they had problems with calibration, technical problem resolution, or device performance related to the Business impact levels have increased.
Keysight’s survey found that 97% of respondents reported project delays due to problems with test equipment. The most common problems were device failures that needed to be repaired (reported by 63% of respondents), misconfigurations of devices (56%) and uncalibrated devices (50%).
“Manufacturing test and R&D engineers are really at the forefront of this battle. In the past, they’ve had the time to become experts in test equipment and standards, ”said Ted Burns, Global Director of KeysightCare at Keysight, the company’s targeted customer support program. “However, since the test matrices are spiraling and the use cases are increasing rapidly, they simply do not have time to research the functionality of the test devices, optimize the test configurations, or fix complex tests in complicated test environments. The result is a reactive approach to firefighting that creates costly delays, lost revenue, and engineering teams resorting to late nights and unwanted weekend work as the only downsides. “
According to his survey, 95% of test engineers said they needed help every month and 60% said they had half a dozen problems with test equipment every month. “Even more obvious is that the support status quo has changed. Almost half of the professionals surveyed said that existing support models did not meet their expectations and business needs. They said their support models need to be faster and support professionals need to be better informed, ”added the testing firm.