This antenna firm is ripping folks off, BBB studies

Streaming TV services are constantly gaining momentum, causing more and more people to cut the cable. This way, while you always have access to the content you want, you can lose something in the process.

Most streaming services do not offer local broadcast channels. If you want to keep these while getting rid of cables, you need to invest in an antenna. Yes, they still exist. Tap or click to learn the differences between indoor and outdoor antennas.

As with anything you buy online, this is the buyer. A company that sells antennas is in hot water with the Better Business Bureau.

An F from the BBB

Texas-based online retailer AntennaDeals.com gets a lot of attention, and not the good one. The company, which sells indoor and outdoor HD antennas, is bombarded with hundreds of customer complaints. Complaints include missing items, defective items, and missing refunds for both.

The Better Business Bureau has issued a warning against AntennaDeals.com, which does all of its marketing through social media. Customers should exercise caution when dealing with this company.

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The company’s website lists a two hour response time and a 100% satisfaction guarantee. These claims are obviously false, as the BBB registered 372 complaints from 42 states over its three-year reporting period.

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“I bought an antenna here and it didn’t work,” reported one customer. “I have emailed and texted several times trying to find out how to get back and have never received a response. I bought an antenna from this site and it didn’t work. I have written several times by e-mail and SMS to find out how I can return and have never received a reply. ”You can see further claims here.

The company received an “F” rating, which is as low as possible with the BBB. Attempts to contact the management of AntennaDeals.com were unsuccessful.

Stay away from such situations

This is not an isolated incident. There are plenty of seedy companies out there and you have plenty of resources to keep track of them. Here are some tips to help you shop safely:

  • Do your research first: The first step is the easiest: check out her profile on BBB.org. Check for complaints and responses from the company.
  • Contact before ordering: Before purchasing, try to contact customer service by phone or email. If you can’t get through now, you probably won’t make it later.
  • Watch out for signs: Read the fine print on the company’s website. What is your return, refund, and exchange policy?
  • Advertisements can be warning signs: Beware of sketchy online advertising, especially on social media. Don’t fall for any hype.
  • Make the right payment choice: Pay by credit card so that you can dispute the charge in the event of problems.

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